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Terms and conditions

Last updated: 15 July 2026

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1. About these terms

These Terms and Conditions apply to the use of the website www.thrive-through-hr.com and to the purchase and use of services, events and digital content provided through the website.

By placing an order, booking a service, registering for an event or creating an account, you confirm that you have read and accepted these Terms and Conditions.

Additional terms may be agreed in writing for services provided to companies. Where a signed proposal, contract or statement of work conflicts with these Terms, the signed document takes priority.

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2. Business information

The website and services are operated by:

Full legal name: Karierno svetovanje, Darija Meško, Thrive Through Human Resources, s.p.
Trading name: Thrive Through HR

Email: hello@thrive-through-hr.com
Website: www.thrive-through-hr.com

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3. Services and products

Thrive Through HR may provide:

  • Individual career coaching and consultations

  • CV, cover letter and LinkedIn support

  • Interview preparation

  • Live webinars and online group workshops

  • Recorded webinars and other online learning materials

  • E-books

  • Workshops, recruitment support and HR services for companies

  • Other services described on the website or agreed in writing

The exact scope, price, format, date and included materials are shown on the relevant sales page, booking page, proposal, invoice or written agreement.

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4. Educational and professional nature of the services

Career coaching, workshops, webinars and materials provide professional guidance, education and practical support.

Results depend on several factors outside our control, including the client’s actions, experience, application quality, labour market conditions and employer decisions. We cannot guarantee employment, interviews, promotions, salary increases, business results or any other specific outcome.

The services do not replace legal, financial, medical, psychological or regulated recruitment advice.

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5. Orders and formation of the contract

The information shown on the website is an invitation to place an order.

A contract is formed when:

  • the customer completes the required checkout or booking process;

  • the payment is successfully received or another payment arrangement is confirmed; and

  • Thrive Through HR sends an order, booking or payment confirmation.

We may reject or cancel an order where:

  • the product or service is unavailable;

  • the price or description contains an obvious error;

  • payment has failed or appears unauthorised;

  • the order appears fraudulent or unlawful;

  • the requested work falls outside our professional scope; or

  • accepting the order would create a conflict of interest.

If we cancel an order after receiving payment, the amount paid for the cancelled item will be refunded.

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6. Prices and payment

Prices are shown in the currency stated on the relevant page or proposal. Darija Meško, s.p. is not registered for VAT.

Payments may be made through Stripe, by bank transfer, prepayment invoice or another method agreed in writing.

The customer is responsible for any fees charged by their bank, card provider or currency conversion service.

Services may begin only after the required payment has been received, unless otherwise agreed in writing.

For company services, the payment schedule and due dates may be stated in a separate proposal, contract or invoice. Late payment may result in suspension or postponement of the service.

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7. Individual career coaching

Booking

Individual sessions take place online, normally through Google Meet, at the time confirmed in the booking.

The customer is responsible for:

  • providing the correct contact information;

  • joining on time;

  • having a suitable internet connection and device;

  • providing requested documents within the agreed time; and

  • attending from a suitable and reasonably private environment.

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Rescheduling

A customer may reschedule an individual session once without charge by notifying Thrive Through HR at least 24 hours before the scheduled start.

Additional changes may be accepted at our discretion and may require a new booking or payment.

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Cancellation and non-attendance

If the customer requests cancellation less than 24 hours before the session, the full payment is retained.

If the customer does not attend and has not provided at least 24 hours’ notice, the session is treated as completed and the full payment is retained.

Where practical, Thrive Through HR may first offer a new date. The customer has no automatic right to a replacement session following late cancellation or non-attendance.

If Thrive Through HR must cancel a session, the customer may choose between:

  • a new available date; or

  • a full refund for the cancelled session.

 

8. Live webinars and group workshops for consumers

A registration applies only to the named participant unless the offer states otherwise.

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Customer cancellation

If the participant cancels:

  • at least seven days before the event, the participant receives a full refund;

  • between 48 hours and seven days before the event, the participant may transfer the payment to another available date or receive credit of the same value;

  • less than 48 hours before the event, no refund or credit is provided;

  • in the event of non-attendance, no refund or credit is provided.

Credit must be used within 12 months unless another period is confirmed in writing. It cannot be exchanged for cash.

 

Cancellation or changes by Thrive Through HR

We may make reasonable changes to the speaker, schedule, platform or programme where the main purpose and value of the event remain materially unchanged.

If Thrive Through HR cancels an event, the participant may choose:

  • a place at a replacement event;

  • credit of the same value; or

  • a full refund.

We are not responsible for additional costs incurred by the participant, such as travel, accommodation, equipment or loss of working time.

 

9. Workshops and services for companies

The final scope, number of participants, location, preparation work, deliverables, price and payment schedule will be stated in a proposal or written agreement.

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Cancellation by the client

Unless a signed agreement states otherwise:

  • cancellation at least 14 calendar days before the agreed workshop date is free;

  • cancellation between 7 and 13 calendar days before the date is charged at 50% of the agreed fee;

  • cancellation less than 7 calendar days before the date is charged at 100% of the agreed fee.

Any non-refundable travel, accommodation, venue, assessment or third-party costs already incurred must also be paid by the client.

 

Rescheduling

The client may request one free rescheduling more than 14 calendar days before the workshop, subject to availability. The new date must normally take place within six months.

Later rescheduling may be treated as a cancellation unless otherwise agreed.

Illness, emergencies and events outside either party’s reasonable control will be handled fairly and individually.

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Participant information

The company is responsible for informing participants about the workshop, any assessments, forms, recordings or AI note-taking and any relevant processing of personal data.

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10. E-books and recorded webinars

E-books and recorded webinars are digital content.

Access is provided through the customer’s registered website account after Thrive Through HR has confirmed receipt of payment and manually approved access.

Unless the sales page states otherwise, access is provided for an unlimited period while:

  • the website and relevant product remain operational;

  • the customer follows these Terms; and

  • continued access is technically and legally possible.

“Unlimited” or “lifetime” access means access for the operational lifetime of the product or platform. It does not guarantee that the website, Wix, a particular format or a third-party service will operate forever.

We may update, replace or remove digital content where required by law, security, intellectual property issues or technical changes. Where reasonably possible, customers will receive notice or an alternative way to access previously purchased content.

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11. Right of withdrawal for consumers

This section applies to consumers purchasing at a distance within the European Union or another jurisdiction providing equivalent mandatory rights.

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General 14-day right

A consumer generally has 14 days to withdraw from a distance contract without giving a reason.

For services, the period begins on the day the contract is concluded.

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Services starting within 14 days

If a consumer asks us to begin a service before the 14-day withdrawal period expires, the consumer must make an express request during checkout or booking.

If the consumer later withdraws before the service is fully completed, they must pay a proportionate amount for the service already provided.

Once the service has been fully performed, the right of withdrawal ends if performance began with the consumer’s prior express request and acknowledgement that the right would be lost after full performance.

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Digital content

For e-books, recorded webinars and other digital content supplied without a physical medium, the consumer loses the right of withdrawal once access begins only where the consumer has:

  • expressly agreed to immediate supply before the end of the 14-day period;

  • acknowledged that this causes the loss of the right of withdrawal; and

  • received confirmation of the contract.

If these requirements have not been met, mandatory withdrawal rights remain applicable.

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Fixed-date events

The statutory right of withdrawal may not apply to certain services connected with leisure activities or events scheduled for a specific date or period where the legal exception applies.

Where that exception does not apply, mandatory consumer rights remain unaffected. The commercial cancellation rules in these Terms are additional and cannot remove rights that the law requires us to provide.

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Exercising the right

A consumer may withdraw by sending a clear statement to:

Email: hello@thrive-through-hr.com

The model withdrawal form at the end of these Terms may be used, although its use is not compulsory.

Where a valid withdrawal applies, the refund will be made within 14 days after receipt of the withdrawal notice, using the original payment method unless otherwise agreed.

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12. Digital content conformity

Digital content and digital services will be supplied in conformity with the contract and applicable consumer law.

If digital content is defective, inaccessible or materially different from its description, the customer should contact hello@thrive-through-hr.com with:

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  • the order email;

  • the name of the product;

  • a description of the problem; and

  • screenshots where relevant.

 

Mandatory legal remedies for non-conforming digital content remain unaffected by these Terms.

Temporary interruptions caused by maintenance, internet failures or third-party providers do not automatically constitute non-conformity where access is restored within a reasonable time.

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13. Website accounts

Customers may need to create an account to purchase or access digital content.

The customer must:

  • provide accurate information;

  • keep login details secure;

  • avoid sharing access with another person;

  • notify us of suspected unauthorised access; and

  • use the account only for lawful personal purposes.

We may suspend or close an account where the customer shares paid content, violates intellectual property rights, compromises website security, behaves abusively or uses the website unlawfully.

Closing an account does not remove payment obligations or other rights that arose before closure.

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14. Intellectual property

All website content, e-books, recordings, webinar materials, templates, exercises, presentations, methods, designs and written materials are owned by Thrive Through HR or used with permission.

A purchase gives the customer a limited, personal, non-exclusive and non-transferable right to use the purchased material.

The customer must not:

  • share account access;

  • copy or distribute paid materials;

  • upload materials to another platform;

  • resell, sublicense or publish them;

  • record a session, webinar or workshop without written permission;

  • remove copyright notices;

  • use the materials to provide competing commercial training or services; or

  • use the materials to train an AI system without written permission.

Reasonable personal notes and internal company use expressly included in a proposal are permitted.

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15. Client documents and responsibility

Clients may provide CVs, cover letters, job descriptions and other documents.

The client confirms that:

  • they have the right to provide the information;

  • the information is accurate to the best of their knowledge;

  • the documents do not unlawfully contain another person’s confidential information; and

  • final documents will be checked before use.

Thrive Through HR may recommend wording and structure, but the client remains responsible for the accuracy of all claims, dates, qualifications, employment history and other information submitted to employers or third parties.

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16. AI note-taking

Ordinary Google Meet sessions are not recorded.

An AI note-taking tool, currently Arsio AI, may be used for selected meetings or workshops. Participants will be informed in advance.

AI note-taking will be used only with appropriate notice and consent. A participant may refuse without losing access to the underlying service. Where a participant refuses, manual notes may be taken where necessary.

AI-generated transcripts and notes may contain errors and must not be treated as a fully accurate record.

Notes are normally deleted within three months after the relevant engagement ends. Where the notes are needed to prepare a future workshop, they may be retained until the workshop has ended and then deleted within three months.

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17. Acceptable behaviour

Thrive Through HR may end a session or remove a participant who engages in harassment, discrimination, threats, deliberate disruption, unlawful conduct or serious abuse towards the provider or other participants.

No refund is required where removal is reasonably necessary because of the participant’s conduct.

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18. Minors

People under 18 may use the services or purchase products only with the permission and supervision of a parent or legal guardian.

The parent or guardian is responsible for the purchase, payment and minor’s participation.

We may request confirmation of parental or guardian consent and may cancel access where valid consent cannot be established.

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19. Technical requirements

The customer is responsible for a suitable device, supported browser, internet access, email access and any software reasonably required to access the service.

Thrive Through HR is not responsible for problems caused solely by the customer’s equipment, connection, email filters or failure to follow access instructions.

Customers should contact us promptly if access details have not arrived or a product cannot be opened.

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20. Liability

Nothing in these Terms excludes liability that cannot legally be excluded, including liability for intentional misconduct, gross negligence or mandatory consumer rights.

To the extent permitted by law, Thrive Through HR is not liable for:

  • hiring or business decisions made by third parties;

  • a customer’s failure to obtain a job, interview, promotion or other result;

  • inaccurate information provided by the customer;

  • indirect or consequential loss;

  • loss caused by unauthorised sharing of login details;

  • temporary interruption by Wix, Stripe, Google Meet, Calendly or another provider; or

  • events outside reasonable control.

For business clients, total contractual liability is limited to the amount paid for the affected service, except where such limitation is prohibited by law.

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21. Complaints

Complaints should be sent to hello@thrive-through-hr.com.

Please include the customer’s name, order or invoice details, a clear description of the issue and the requested resolution.

We will acknowledge and review the complaint within a reasonable time.

Darija Meško, s.p. does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve a consumer dispute that the consumer may initiate under the Slovenian Out-of-Court Resolution of Consumer Disputes Act, unless participation is required by law.

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22. Governing law and jurisdiction

These Terms are governed by Slovenian law.

The courts in Ljubljana, Slovenia, have jurisdiction, subject to mandatory consumer rules that allow a consumer to bring proceedings before another competent court.

Consumers keep any mandatory rights granted by the law of the country in which they normally live.

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23. Changes to these terms

We may update these Terms where required by law, changes to services, security needs or business operations.

The version applicable to an order is normally the version accepted when the order was placed. Material changes affecting an existing paid service will be communicated where required.

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